Refunds, Packages, Cancellations & Adverse Reaction Policy
This policy applies to all treatments purchased from Derma Solution, including single treatments, treatment packages, promotions and discounted bundles.
Treatment Packages & Discounted Pricing
When a package of treatments is purchased at a discounted price, the discount applies only if all sessions are completed.
If a client uses part of a package and then chooses not to continue for any reason, any treatments already taken will be recalculated at the full single-session price. The discounted package price will no longer apply.
Any remaining balance will then be refunded after this recalculation and after any applicable cancellation charges have been applied.
Packages are not refundable in full once any part of the package has been used.
All cancellations must be made in writing via email only to info@dermasolution.uk to ensure clear communication and avoid any misunderstandings.
Cancellation & No-Show Policy
All appointments must be cancelled or rescheduled at least 48 hours before the scheduled appointment time.
Appointments cancelled within 48 hours of the appointment, or not attended, will incur a charge of 50% of the treatment price or forfeiture of that session from a package, at the clinic’s discretion.
These charges are applied to cover practitioner time, clinic costs and loss of appointment availability.
Expected Reactions & Individual Variation
All aesthetic and cosmetic treatments involve individual variation in skin response and carry a risk of temporary or longer-lasting effects, including but not limited to redness, sensitivity, irritation, pigmentation changes and broken capillaries.
The appearance of such changes does not automatically indicate that a treatment was performed incorrectly or negligently.
Reporting Adverse Reactions
Clients must report any unexpected or concerning reactions as soon as reasonably possible after treatment.
For clinical assessment, reactions should normally be reported within 7 days of the treatment. Reports made outside this timeframe may be difficult to assess, as many skin and vascular changes can develop naturally or due to unrelated causes.
Delayed reporting may limit the clinic’s ability to investigate, document or determine causation, and may affect the remedies available.
Clinical Review & Assessment
Where a reaction or concern is reported, the client will be offered a consultation or clinical review so that the area can be assessed and documented and appropriate advice or treatment options discussed.
If a client declines assessment or review, this may limit the clinic’s ability to determine cause or offer remedies.
Refunds Following Reported Reactions or Dissatisfaction
If a client chooses not to continue with further treatments after reporting a reaction or dissatisfaction:
The clinic does not accept liability unless clinically established
The client is not entitled to free corrective additional treatments
Any unused portion of a prepaid package will be refunded in accordance with Section 1, less any applicable cancellation charges
Refunds issued in these circumstances are a contractual resolution only and do not constitute an admission of fault or liability.
Credits
At the clinic’s discretion, treatment credits or alternative services may be offered. Clients are not obliged to accept a credit and may instead request a refund of any unused balance in accordance with this policy.
Finality of Refunds
Once a refund has been issued, the contract is considered concluded and no further treatments, compensation or claims will be owed by either party.
